197
Surefire Customer Service Techniques for People With No People
Skills
Learn exactly what to say to
customers – and double your sales.
by Matt Gill and Kevin Wilke, Co-Founders, NitroMarketing.com
"I've successfully
used these simple tips and techniques for anticipating
the needs of my clients, delivering beyond their expectations,
keeping the lines of communication open and addressing problems
before they become relationship-breakers."
– Ilise Benun, Author, Self Promotion Online
As an Internet marketer, you know that you'd be nothing without your
customers, since they're the ones who purchase your products and
services. Yet, you probably don't realize the importance of good
customer service. If you think it's more important to have a good
product than it is to have good service, then take a look at these
surprising facts:
- 68% of people quit doing business with companies that have poor
customer service.
- It is far easier to lose customers due to poor service
rather than for your product's quality or cost.
- A person who stops doing business with your company costs 5
times more than they would've spent for one entire year.
If you still need proof,
then just listen to how the legendary copywriter and business owner
Bob Bly learned this lesson the wrong way. Later, I'm going
to tell you exactly how you can get the only ebook that explains
exactly what you must say to keep your customers happy. But
first, let me tell you how Bob learned the importance of customer
service.
Bob had been a successful businessman for many years but was
clueless when it came to good customer service. He had always
thought it was only important to have a good product and hadn't
given much thought to his service. The truth is that Bob hated to
deal with customers, which made his job tough since he dealt with
them on a daily basis. Despite this, Bob never had a hard time
getting business.
But what he didn't know was beginning to hurt him. His clients
hated him and only hired him because he got them results. Bob
was quickly earning a bad reputation as someone people didn't
want to work with. The more people talked, the more they didn't
like him, and the more customers he lost.
Then, Bob woke up and realized how many sales he was throwing away.
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